On 24 of November 2015 we played a workshop with group of public servants from City of Warsaw. City of Warsaw consists of over 35 central departments and number of offices in 18 quartiers of Warsaw. They deliver services to citizens and manage the growth of metropolis. In such a complex structure knowledge management is a challenge. The goal of our workshop was to build a network of experienced civil servants who would serve as knowledge brokers, transferring information and experiences between city offices and gaining knowledge from myriad of social partners that operate in our metropolis. During the workshop participants mastered skills of effective knowledge brokers. They network with each other and they also come up with number of ideas for evidence-based initiatives aiming at the improvement of city services.
Improving knowledge management in Warsaw City Hall
